Shipping policy
Shipping Policy
At Luvera, we work to process and ship all orders as quickly and efficiently as possible. Please review our shipping policy below before placing your order.
Order Processing
Orders are typically processed within 1 to 3 business days after payment has been successfully received. Orders are processed during normal business days, excluding weekends and holidays.
During periods of high order volume, product launches, holidays, or unexpected delays, order processing may take slightly longer than usual.
Shipping Timeframe
Our standard shipping time usually varies from 10 to 14 business days after your order has been processed and shipped.
Please note that shipping times are estimates and may vary depending on your location, shipping carrier, order volume, and other factors outside of our control.
High Order Volume Delays
In cases of high order volume, delivery may take longer than the usual 10 to 14 business day timeframe. While we do our best to fulfill orders as quickly as possible, delays can occur during busy periods.
If your order is delayed beyond the normal estimated timeframe, we appreciate your patience and encourage you to contact our support team for assistance.
Shipping Confirmation and Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking information if tracking is available. Please allow time for tracking details to update after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout. This includes the correct name, address, apartment or unit number, city, state, ZIP code, and contact information.
Luvera is not responsible for delays, lost packages, or returned orders caused by incorrect or incomplete shipping information provided by the customer.
Lost, Delayed, or Missing Packages
Once an order has been shipped and handed over to the carrier, delivery is handled by the shipping carrier. If your package is delayed, missing, or marked as delivered but not received, please contact the carrier first for the most accurate information.
You may also contact our support team, and we will do our best to assist you.
International Shipping
If international shipping is available, delivery times may vary depending on the destination country, customs processing, and local carrier delays. Customers are responsible for any customs fees, duties, taxes, or import charges that may apply.
Contact Us
For questions about shipping or your order, please contact us at:
support@getluvera.co